Refund policy

Refunds and Returns

Any customer who is not satisfied with any product or service provided by The Food Prep Group may apply for a refund or credit.

All products must be returned in their original condition, with the customer responsible for any freight costs payable for the return.  The Food Prep Group will provide the customer a credit for the full amount paid, less any shipping and handling charges incurred.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at sales@foodprepgroup.com.au. Please note that returns will need to be sent to the following address: 3/5 Inglis Court Bundaberg QLD 4670 or 32 Andrew Campbell Drive Narangba QLD 4504.  

You can always contact us for any return question at sales@foodprepgroup.com.au.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on gift cards. Some sale items will be marked as non-refundable.